Upside Health + Movement: Frequently Asked Questions

General FAQs

  • Upside Health & Movement is located in the heart of Essendon at the intersect of Rose Street and Buckley Street only 50 metres from Essendon Station.

  • Driving: Due to the level crossing underpass outside the clinic, Maps can play up when mapping to our direct address. Using the address 1 Leslie Road, Essendon will get you here without any problems.

    Parking: There is parking available Leslie Road or Sherbourne Road. Please check the signage and let your therapist know if you need to leave at a specific time to move your car.

    Train: We are across the road from Essendon Train Station.

    Tram: Stop 41 on the Route 59 tram to and from Melbourne to Airport West will get you to within 350 metres of the clinic. It is then just a short walk under Essendon Train Station to Rose Street and then to Buckley Street.

  • At Upside Health & Movement, we offer the following:
    Myotherapy, Remedial Massage + Sports Massage.

  • Please read our blog about this topic for a full run-down on the difference between Remedial Massage and Myotherapy.

    If you aren’t sure whether you need to book a Remedial Massage or a Myotherapy treatment. Call us, and we will discuss which modality we think is suitable for you!

  • We value your time and the time of our practitioners. When you book an appointment, we reserve that time exclusively for you.

    • Late Cancellation: Cancellations made less than 12 hours prior to the scheduled appointment time will incur a $50 fee.

    • No-Show: Failure to attend your appointment without prior notice (a "no-show") will be charged the full appointment fee.

    Fee Waiver Option (48-Hour Re-booking)

    If you must cancel late or miss your appointment, we offer a 48-hour window from the original appointment time to re-book a new appointment within the next two weeks. If you successfully re-book and attend the new appointment, the late cancellation or no-show fee will be waived.

Myotherapy FAQs

  • Myotherapy is the diagnosis, treatment and rehabilitation of musculoskeletal pain or dysfunction. It is a form of physical therapy that can be beneficial for those experiencing acute or chronic pain OR as a form of maintenance for the sporting population. Myotherapy will not only address the site of the pain but also treat the causes, be it bio-mechanical, postural or stress related.

  • Myotherapy involves a combination of different techniques designed to treat injury, relieve pain, improve mobility/strength and increase performance.

    These techniques include: soft tissue massage, deep tissue massage, joint mobilisations, myofascial release, dry needling, relaxation techniques, exercise prescription and rehabilitation, taping and strapping.

  • You do not require a referral to see a Myotherapist. Your GP or health specialist may recommend that you incorporate Myotherapy into your rehabilitation or maintenance program.

  • Myotherapy is covered by most of the major health funds but as they are hundreds of different health funds with varying levels of cover, it is best to check with your health care provider to see if you are covered for Myotherapy under your extras cover.

  • Medicare does NOT cover Myotherapy treatment at this time.

  • Yes, the cost of Myotherapy treatment is covered with WorkCover. You will require a doctor’s referral however, so let your GP know that you want to consult one of out Myotherapist’s and they will provide you with the necessary paperwork.
    WorkSafe does not cover the full cost of the treatment and there may be some out of pocket costs.

  • NDIS does not currently support Myotherapy treatments.

WorkCover FAQs

  • Yes, the cost of Myotherapy treatment is covered with WorkCover. You will require a doctor’s referral however, so let your GP know that you want to consult one of out Myotherapist’s and they will provide you with the necessary paperwork.
    WorkSafe does not cover the full cost of the treatment and there may be some out of pocket costs.

  • To access Myotherapy treatments under a WorkCover claim, individuals typically need a referral from their general practitioner (GP) and acceptance from their workers' compensation insurer. This process ensures that the treatment is medically necessary and covered by the insurance policy. The GP's referral serves as a professional recommendation, indicating that Myotherapy is an appropriate course of action to address work-related injuries. The insurer's acceptance is crucial for the financial aspect of the claim, as it confirms that the treatment costs will be covered under the workers' compensation policy. This collaborative approach between medical professionals, insurers, and the injured party helps ensure that necessary care and rehabilitation services are accessible for those recovering from workplace injuries.

  • As WorkCover insurers do not cover the entire consultation fee, a gap fee will be charged to you in accordance with the clinic’s full private fees. Clients have the option to either pay the gap fee at the time of service or opt for Upside to claim and cover the gap on their behalf.

  • Initial Treatment Fee (50min) = $110.00
    WorkCover Payment = $65.03
    Out of Pocket = $44.97

    Return Treatment Fee (30min / 50min) = $75.00 / $105.00
    WorkCover Payment = $43.78
    Out of Pocket = $31.22 / $61.22

    *Figures calculated by Worksafe Service Fee Schedule July 2023 and Upside Fee Schedule March 2023

Exercise Class FAQs

  • TBA